Check our Size Guide before ordering. If you're between sizes or prefer a more oversized fit, we recommend sizing up.

Contact us as soon as possible. Once an order has entered production or been dispatched, changes may not be possible.

Contact us as soon as possible. We cannot guarantee cancellations once an order has entered production or been dispatched.

We ship across New Zealand and to selected international destinations.

Delivery times vary depending on your location and shipping method. You'll receive tracking details where tracking is available.

International orders may be subject to customs duties, taxes or import charges. These are the responsibility of the customer.

Our designs are applied using a Direct-to-Film (DTF) heat-transfer printing process.

Wash inside out on a cold, gentle cycle with mild detergent. Avoid bleach, high heat and ironing directly over the print. See our Care Guide for full instructions.

Yes. Our designs are developed, hand-designed and refined by our creative team. We don't use AI-generated artwork as the basis for our designs.

We encourage you to check your size, colour and product selection carefully before ordering. VA Apparel does not offer refunds or exchanges for change-of-mind purchases, including incorrect size, colour or product selection.

If your item arrives faulty, damaged or incorrect, please contact us. Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, refund or other remedy. See our Returns & Refund Policy for full details.

Get in touch through our Contact page and we'll be happy to help.