We want you to be happy with your VĀ Apparel purchase. Please read the following before placing your order.

We encourage customers to review their selected size, colour and product details carefully before completing their purchase.

As our garments are prepared specifically for each order, VĀ Apparel does not offer refunds or exchanges for change-of-mind purchases, including situations where an incorrect size, colour or product has been selected.

We recommend using our Size Guide and reviewing your order carefully before completing your purchase.

If your order arrives faulty, damaged, incorrect or materially different from what was described, please contact us as soon as possible.

Depending on the circumstances and the consumer protection laws that apply to your purchase, you may be entitled to a repair, replacement, refund or other appropriate remedy.

Please provide your order number and, where possible, photographs of the issue so we can assess it.

VĀ Apparel operates in accordance with the New Zealand Consumer Guarantees Act where it applies.

Nothing in this policy limits or excludes your rights under New Zealand consumer law.

Purchases made by Australian customers may be protected by the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law. Where applicable, you may be entitled to a repair, replacement, refund or other remedy.

Consumer protection laws vary between countries.

If you purchase from outside New Zealand or Australia, any mandatory consumer rights that apply to your purchase will continue to apply. Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

International customers may also be responsible for customs duties, taxes or import charges imposed by their country.

If you have an issue with your order, please contact us through our Contact page and include:

• Your name
• Order number
• Details of the issue
• Photos, where relevant

Please contact us before sending any item back. We'll provide return instructions where a return is required.

This policy does not affect any rights you may have under applicable consumer protection laws.

If you have any questions about your order or a product you've received, please get in touch with us.